Your customer service staff is always top notch. They
have sound skills and maintain a friendly, professional
environment. I appreciate how they take time to review
the work that was done and provide feedback on the
service visit.

Elizabeth T., Worcester

I have always been happy with the service experience I have had when coming to Bancroft, and this last visit was no exception.

Arthur Bors

I’m writing to thank you for the impeccable service I received before, during, and after the purchase of my 2007 Xterra. I couldn’t have been more happy with the vehicle that was found on my behalf – it was exactly what I wanted. I particularly would like to point out the top-notch salesperson you have in Neal Latino. He explained everything, left nothing unattended to, and overall just made the experience comfortable and enjoyable. I had talked with many sales people at other dealerships during my multi-month search for a vehicle and there’s no comparison. And, though I don’t know his last name, Erik in the F&I office should also be commended. The difference is obvious when comparing the caliber of his work to peoples’ in similar positions at other dealers. Making a customer feel respected is a real skill. I look forward to owning this vehicle for many years and to sending others who are in the market for a vehicle towards your dealership and Neal’s desk.

- Greg from Brookline, MA

Jim was great at helping me find my first new car. He was extremely knowledgeable and helpful. The next time I am looking for a new car, I will come to Bancroft Nissan and I will recommend to others to go there as
well. Thank you very much for such a pleasant
experience.

We have already recommended a couple of our friends and family to you and in the future will definitely come back. After dealing with other dealerships you can truly tell the difference.
Thank You again.
Michael S., Holden

All of your staff members are top notch, care about the customer and do everything possible in repairing my vehicle. This includes Martin Dodd, the repair people
and Larry the Shuttle Guy. Your staff has gone above and beyond in resolving the problems with my Altima. Calls were returned on a regular basis, something that is lacking in many other businesses today - I was always kept informed. It should also be mentioned that your facilty is very clean and comfortable.
When I mentioned I was going to be away, Martin made sure to let me know that they would be there if my girlfriend was to have any problems. I look forward to visiting Bancroft for all of my vehicle needs and will be sure to consider Bancroft when I need to purchase a new vehicle.
John B., Hubbardston

This was actually my second visit to Bancroft and I have to tell you that of all the car repair places I have been, I
would rate you number 1. Your people have been very welcoming and also very informative. I also especially like your oil change set up. I believe that you are the only car dealership set up with this
particular service set up the way it is.
So, as you can see I have been very satisfied with your service and look forward to continued excellent service of
course only when necessary!
Don J., Holden

I would highly recommend Bancroft Nissan, everyone there was very helpful and friendly.
Brian H., Douglas

I've had nothing but the best service from Bancroft Nissan! I've spread the word at how great your service is a the Auburn dealership. Thanks so much for easing any worries I have with my Sentra.
Marie S., Worcester

Just a quick thank you to Neil Latino for making the purchase of my new Altima so easy! This is the third car I've purchased from Neil and the fourth from Bancroft. You have a great dealership and I'll continue to purchase any future Nissans from your dealership!!!!
Kelly S., Worcester

I'm very impressed with your operations and your oranization's overall committment to the details involving customer satisfaction. It was a pleasure dealing with Eric in your finance department. He is very professional, dignified, and treated us as if we were the most important customers you have.

Neil Latino has conducted this sale with absolute precision, professionalism, courtesy and respect. He was totally responsible for making our experience at Bancroft Motors thoroughly enjoyable.

I myself have been in sales and marketing for over twenty years. I have purchased many cars and motorcycles over the last thirty years. I've never had a better auto-purchase experience. Neil, a true professional, has actually inspired me to improve certain aspects of my own approach to sales. He is still assisting us with a few items that require follow up, and I am very confident that the result will be our complete satisfaction.

I wish to thank you, as I really appreciate when I receive excellent customer service, and because I understand the effort and committment that it requires. I will highly
recommend Neil Latino and Bancroft Motors to anyone purchasing a new or used vehicle.

Your shop and waiting areas are the cleanest and nicest that I have ever seen. Your staff was very nice and helpful. Going forward your establishment will be the only one I do business with.
Rich V., Sturbridge

Everything went well. Everything was done and ready as promised. When additional problems were found I received a prompt phone call to inform me of the needs.
Having Larry to bring me home and pick me up is a great resource. I was able to use the time at home to catch up on work rather than having to stay at the dealership.
Barbara T., Spencer

Everyone in your service department is extraordinary!
It's why we've had 5 Nissans serviced only at Bancroft!
Michael D., Paxton

Customer satisfaction is clearly important to the staff at Bancroft.
A welcoming greeting and clear explanation is not only given with sincerity but also consistentcy. The commitment to service excellence is what keeps me coming back long after the purchase of my vehicle.
Brett S., Grafton

I was very impressed, not only with the vehicle, but with the salemen who helped me select the car that was right for my family and I. This is my second lease with Nissan and I have no intention of it being my last.
James F., Worcester

I love Bancroft Nissan and all the people i've had contact with there. From the service guy Martin to my salesman
Neil Latino they are the best. If i buy another nissan in the future there is no place else I would go. Thanks for being so good!
Lori K., Worcester

My oil change was finished before I could finish my complimentary cut of coffee. So far you folks are aces.
Thank you, good service is the most important part of any business and yours was excellent. I even chose my bank ranked on service.
Mary P., Worcester